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Copying Error Messages

Posted in General | Tools and Software | Windows at Friday, 06 January 2006 17:54 W. Europe Standard Time

Programs occasionally encounter errors with a message box popping up reporting the error to the user.

Error Message

Most times if the user can't figure out how to deal with the error it gets escalated via IM or e-mail to someone more experienced. The error descriptions I receive often lack details on what operation exactly caused the failure and the complete error message that has been presented. The latter is often due to laziness or simply by not knowing what is important about the error message. An "Access denied" error may contain further details on why access was not granted. There's a simple solution to this, both giving the supporter the opportunity to see the verbatim error message and relieving the user from typing it: Copy the error message using Ctrl+C.

The message box above yields the following text that could be pasted into an e-mail or your favorite IM:

Ordner kann nicht erstellt werden
Der Ordner "Neuer Ordner" konnte nicht erstellt werden.

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